1 contact = 100% service quality

You can count on that.

Building and cultivating a close, cooperative relationship to ourcustomers is an essential part of our business philosophy. Comprehensive service guarantees make our achievements reliable,comprehensible and revisable. This leads to a long-term and trustful co-operation. Corporate success needs strong partners.

Service guarantees International Customer Service:

 100% Availability  

100% Availability
By telephone within our service times (Mo.-Th. 7.00 am-05.00 pm, Fr. 7.00 am-04.00 pm CET). By fax and email 24 hours per day.

    One face to the costumer  

One face to the customer
You have one fixed contact person for all of your desires and concerns.
 Electronic ordering system  

Electronic ordering system
Make use of our offers for a fast, faultless and effort reduced data transfer: online shop, wheel IT.

    Proactive Information  

Proactive Information
We keep you posted – you receive from us all important information about your order and delivery status.
 Despatch Handling  

Despatch handling
At your request we take care of the full processing of your shipment (incl. shipment quotations, additional documents) and we can bundle your orders flexible.

    Return of goods  

Return of goods
Redemption of faultless goods within 30 days after delivery with 100% refund or replacement (prior notification, filled form of return is required).
 Processing of returns  

Processing of returns
Within 5 days after receipt of goods.

      

 
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