Our Service Guarantee at a Glance

100% Availability

By telephone during our normal business hours (Mon. - Fri., 8:00 am - 6:00 pm).
By fax, e-mail and on-line ordering system around the clock.

Free Service Hotlines

Use our free service hotlines
- we look forward to your call!

Free Shipping

for an order from 200,00 EUR. Custom-made product orders and electronic orders through Image 3D or through the Venotrain® on-line order system are shipped free of charge.

24-hour Delivery Time

Orders placed before 3:00 pm are shipped the same day. Special shipping requests are calculated on a time and material basis.

Order Processing for Custom-made Products

Compression hosiery – 1-3 business days
Insoles: 8 business days
Prosthetics: 1-3 business days
Supports: 1-3 business days

Product Return

Returns of acceptable items within 30 days of shipping for 100% credit or exchange (completed return form required).

Free Product Pickup

By notification of your return by fax.

Return Processing

Usually within 5 days of receiving your product (by notification, completed return form required).

These service guarantees are valid within Germany.