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Shipping & Returns

Free Economy Shipping on all orders

Bauerfeind.com offers free economy shipping on all orders within the United States, with several upgrade shipping options available. Orders received before 3pm EST ship out same-day to ensure timely arrival.

60-Day Satisfaction Guarantee

All Bauerfeind.com orders come backed by our no-hassle return policy*. If you are not satisfied by your purchase for any reason, return your product within 60 days of purchase to receive a full refund.

Easy Returns

To initiate a return, request a Return Authorization (RA) number from customer service at returns@bauerfeindusa.com. Send your product* back to us using the FREE return shipping label included in your box and Bauerfeind USA will issue a credit within 3 business days of receipt.


Returns 1-2-3

Step 1: Email returns@bauerfeindusa.com to request a Return Authorization (RA) number. Include your full name and original order #.

Step 2: Attach your prepaid return shipping label to your original Bauerfeind.com box, or any appropriately-sized cardboard shipping box. Make sure to include your RA number on the outside of your shipping box.

Step 3: Bring your return to any authorized FedEx Ship Center or schedule pickup from your home or office using the FedEx Ground Returns tool.


*All returns must be in original packaging and received in like-new condition. Credits for returns are issued in the original form of payment. Upgraded shipping costs will not be refunded.


FAQs

What shipping options are available for Bauerfeind.com orders?
Free Economy Shipping - Order arrives in 7-10 business days
• $5.99 - Order arrives in 3-7 business days
• $14.99 - Order arrives in 3 business days
• $19.99 - Order arrives in 2 business days
• $24.99 - Order arrives next business day by end of day
• $29.99 - Order arrives next business day by 10:30am

How and when will I receive my return credit?
Refunds are issued in the original form of payment within 3 business days of receipt of the returned product. Credits may take up to 48 hours to appear on your account.

What happens if I misplace my prepaid return label?
Bauerfeind customer service will be happy to generate a new return label for you at no cost. Please email us at returns@bauerfeindusa.com to request one.

What if I do not live near a FedEx Ship Center?
You can schedule FedEx Ground Returns tool pickup from your home or office.