Shipping & Returns
Free Economy Shipping on all orders
Bauerfeind.com offers free economy shipping on all orders within all 50 United States and Puerto Rico, with several upgrade shipping options available. For shipping to AK, HI, or a P.O. box, please select “Free Economy Shipping”. For expediting shipments, please contact customer service at (800) 423-3405. Orders received before 1pm EST ship out same-day to ensure timely arrival.
60-Day Satisfaction Guarantee on Supports & Orthoses
Supports and orthoses ordered on Bauerfeind.com come backed by our no-hassle return policy*. If you are not satisfied by your purchase for any reason, return your product within 60 days of purchase to receive a full refund. Note: Phlebology products can be returned within 30 days of purchase to receive a full refund.
PRODUCT RETURNS: We are currently experiencing disruptions, which may delay product returns processing by 2-3 weeks.
To initiate a return, request a Return Authorization (RA) number from customer service at firstname.lastname@example.org. Send your product* back to us using the FREE return shipping label included in your box and Bauerfeind USA will issue a credit within 3 business days of receipt.
Step 1: Email email@example.com to request a Return Authorization (RA) number. Include your full name and original order #.
Step 2: Attach your prepaid return shipping label to your original Bauerfeind.com box, or any appropriately-sized cardboard shipping box. Make sure to include your RA number on the outside of your shipping box.
Step 3: Bring your return to any authorized UPS Shipping Center or Drop Box.
*All returns must be in original packaging and received in like-new condition. Credits for returns are issued in the original form of payment. Upgraded shipping costs will not be refunded.
What shipping options are available for Bauerfeind.com orders?
For shipping to Alaska or Hawaii, please select “Free Economy Shipping” and call customer service for further assistance 1-800-423-3405.
- Free Economy Shipping - Order arrives in 7-10 business days
- $7.99 - Order arrives in 3-7 business days
- $17.99 - Order arrives in 3 business days
- $24.99 - Order arrives in 2 business days
- $34.99 - Order arrives next business day
Can I ship to a PO Box?
For shipping to a PO Box, please select “Free Economy Shipping”.
How and when will I receive my return credit?
Refunds are issued in the original form of payment within 3 business days of receipt of the returned product. Credits may take up to 48 hours to appear on your account.
What happens if I misplace my prepaid return label?
Bauerfeind customer service will be happy to generate a new return label for you at no cost. Please email us at firstname.lastname@example.org to request one.
Freight Forwarding orders will be cancelled.
Bauerfeind USA does not ship to any address outside the United States, this includes to any freight-forwarding service, where the product will be eventually shipped out of the country. If you would like to order Bauerfeind outside of the US, please contact your local area Bauerfeind retailer or distributor.