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Shipping & Returns

Delivery

Bauerfeind USA, Inc. ("Bauerfeind") ships most orders the same-day of receipt within the United States, U.S. territories and Puerto Rico. Orders billing to credit cards are shipped once credit card approval and address verification is made. Orders received after 2PM ET will not be processed until the next business day. Where possible, all orders are shipped United Parcel Service (UPS). Transit times are based on business days. If you require weekend delivery, there will be an additional surcharge. Services offered are Ground, Next Day Air, Second Day Air and Three Day Select. All applicable freight charges do apply. Oversized/overweight shipments may require additional shipping charges. Bauerfeind will not accept liability for delays due to damages to our property or that of its providers, shortage of personnel, strike and limitations due to force majeure.

Returns

A return authorization (RA) must be issued from Bauerfeind USA headquarters by contacting customer service at returns@bauerfeindusa.com. Any return without a return authorization number on the outside of the shipping package will be refused. A time limit of 60 days from the date of purchase for returns applies for all consumer purchases (i.e. non-retail). All returns must be in original packaging and received in new and resalable condition. Credits for returns are issued only to original purchaser. Bauerfeind strongly recommends shipping your return through United Parcel Service (UPS). Bauerfeind is not responsible for returned packages lost by any delivery service.